Tuesday, October 13th from 09:00 – 09:50
Deidre Chaney
Regional Vice President
InterAct Public Safety Systems
“Evaluating Dispatch Personnel: Different Systems, Different Criteria”
The recent proliferation of new software available for PSAP centers has come with a wide range of features for both dispatch personnel as well as administrators. These features include a variety of evaluation tools previously unavailable. In this session, InterAct Public Safety Systems will examine how administrators can effectively use these tools in evaluating their dispatch personnel’s performance.
Speaker Bio
Deidre Chaney is currently a regional vice president in charge of sales for InterAct Public Safety Systems. Prior to joining InterAct 8 years ago, she held the position of 9-1-1 Director at Tangipahoa Parish, LA where she was responsible for monitoring and evaluating the performance of 14 call takers and dispatchers. She had never been a dispatcher before being hired as the 9-1-1 Director. As 9-1-1 Director, she also trained all department personnel and even dispatched in neighboring agencies while her center was waiting to get “turned on.”
Gulf Coast 9-1-1
Conference Sponsors
911 Consult, Inc
