Tuesday, October 13th from 10:00 – 10:50
Kristyn Emenecker
Verint Solutions, Global Marketing
Verint Systems / Clear Voice Networks
“The Perfect Storm: Why Quality Assurance and Training are Critical in the Age of Video, Liability and YouTube”
Between the avalanche of new communications mediums call-takers will need to be prepared for with NG911 and the trends toward increased media scrutiny of 911 and liability, we’ve got the perfect storm brewing in the PSAPs. Learn why taking the right steps today in training and Quality Assurance will make all the difference and enable you to weather the storm with ease. This fun, energetic and interactive session will include step-by-step instructions, practical advice and information on how some Comm Centers are preparing.
Speaker Bio
Kristyn Emenecker has been in the call center industry for the past 15 years, serving in a variety of operational, consultant, and managerial roles. She worked with her first PSAP in setting up a Quality Assurance program a decade ago. A mainstay in the contact center technology arena since 2003, today she is focused on product marketing for Verint’s Quality Assurance and Coaching tools. She is a regular on the call center industry speaking circuit, has spoken at several local APCO/NENA shows, and is active in several industry groups.
Gulf Coast 9-1-1
Conference Sponsors
911 Consult, Inc
