9-1-1 Basic Information

9-1-1 is for emergency use only

• Call 9-1-1 for emergencies only.
• It is appropriate to call 9-1-1 when you need to save a life, stop a crime or report a fire.
• 9-1-1 is the right number to call in an emergency when a prompt response is needed.

9-1-1 needs to know where to go

• When calling 9-1-1, one of the first things you’ll be asked to provide is the location of the emergency you’re reporting.
• The call taker may not automatically know your location or may ask you to confirm it.
• Tell the call taker the location of the emergency. Provide landmarks such as cross streets and mileposts.
• Always be aware of your surroundings.

Know your cell/mobile phone well

• Texting 9-1-1 is an option. Call When You Can, Text When You Can't.
• Lock your keypad when you’re not using your phone, so 9-1-1 isn’t dialed by mistake.
• For the same reason, don’t put 9-1-1 on speed dial.
• Do not give old phones to children as toys. A wireless phone with no active service can still call 9-1-1.
• If you accidentally call 9-1-1, stay on the line and tell the receiver that you do not have an emergency.

Remain calm, be prepared

• Try to stay calm, listen carefully, give information and follow all instructions.
• In an emergency, seconds matter, so being knowledgeable and prepared can make all the difference.
• Knowing when to call and what to expect when you phone 9-1-1 can help reduce fear and feelings of helplessness in an emergency.

Help 9-1-1 help you

• The more you know what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need.
• If you dial 9-1-1 for a non-emergency matter, you are tying up resources that could be needed in a real emergency.
• You can save a life! Follow all instructions the 9-1-1 call taker gives you, and don’t hang up until the call taker does.