Baldwin County 9-1-1 began operations May 16, 1988. Staffing at the time was 13 personnel, including 12 telecommunicators, (6 full and 6 part-time) and an operations manager. In addition to answering 9-1-1 calls and dispatching fire and emergency medical units, we are also responsible for creating and maintaining all addresses outside the various municipalities in the county.
Our 9-1-1 center is, we feel, the best in Alabama and strives to be the best in the nation.

Staff

All of Baldwin 9-1-1's full time and part time telecommunicators are EMD and APCO certified. As an added bonus, most of our employees are Emergency Medical Technicians, ranging in experience from Basic to Paramedic. Some employees also serve as members of volunteer fire departments giving them valuable experience.

Our current staffing:

• 3 Executive Staff
• 1 Training and Public Education
• 1 QA/Records Custodian
• 2 Information Technology
• 5 GIS and Addressing
• 45 Telecommunicators
• 1 Business Adminstrator

Training / Public Education

• 1 Business Manager

Facility

The 9-1-1 center consists of approximately 3,960 square feet and was built in 1987 by E.J. Builders of Foley at a cost of $314,000. We have 4 console positions, with the capability of expanding to 8 positions. Our building was designed to withstand winds of 175 MPH, equivalent to a category 5 hurricane. We are self-sufficient in the event that power and water service is lost. We have a primary generator as well as a smaller generator, in the event that the primary generator fails. Supplying these generators is a 1,000 gallon underground diesel tank. If our water supply is lost, there is a well with pump on site. We have also added a 5,000 square foot addition to the building in 2000 for administrative and training purposes.

Service Area

Per the US Census Bureau, Baldwin County's current population is estimated at 135,820 full-time residents. However, during the summer months that number increases dramatically with the influx of tourists. Baldwin County has been touted as the largest county east of the Mississippi River, consisting of 1,596 square miles. Our climate offers an average of 58.79" of rainfall yearly, with a mean temperature of 68.6 degrees

Request a Tour of Our 9-1-1 Center

We are pleased to offer the public an opportunity to tour our 9-1-1 Center and gain insight into the vital operations that keep our first responders and community safe. Our tours are designed to provide a behind-the-scenes look at how emergency calls are handled and the important work our dedicated team performs every day.

To request a tour, please follow these steps:

Either call (251-947-3911) or email (tours@baldwin911.org) to request a tour. Please provide your name, contact information, group or agency you are with and the preferred tour date and time. In your request, include the number of attendees, the purpose of your visit (e.g., educational, community interest), and any special accommodations needed. Our team will review your request and get back to you with available dates and further instructions. Tours are subject to availability and must be scheduled in advance.

We look forward to welcoming you to our 9-1-1 Center and sharing the important work we do to ensure the safety and well-being of our community. Thank you for your interest and support.