For Emergency Dial 911

Addressing Department
251.947.5911
Business Office
251.947.3911
Office Fax
251.947.2740
Dispatch Fax
251.947.9600

We have four towers serving the Alabama Gulf Coast Region.
Contact us for more information.

9-1-1 Basic Information


9-1-1 is for emergency use only

  • Call 9-1-1 for emergencies only.
  • It is appropriate to call 9-1-1 when you need to save a life, stop a crime or report a fire.
  • 9-1-1 is the right number to call in an emergency when a prompt response is needed.

 

9-1-1 needs to know where to go

  • When calling 9-1-1, one of the first things you’ll be asked to provide is the location of the emergency you’re reporting.
  • The call taker may not automatically know your location or may ask you to confirm it.
  • Tell the call taker the location of the emergency. Provide landmarks such as cross streets and mileposts.
  • Always be aware of your surroundings.

 

Know your cell/mobile phone well

  • Texting 9-1-1 is an option. Call When You Can, Text When You Can't.
  • Lock your keypad when you’re not using your phone, so 9-1-1 isn’t dialed by mistake.
  • For the same reason, don’t put 9-1-1 on speed dial.
  • Do not give old phones to children as toys. A wireless phone with no active service can still call 9-1-1.
  • If you accidentally call 9-1-1, stay on the line and tell the receiver that you do not have an emergency.

 

Remain calm, be prepared

  • Try to stay calm, listen carefully, give information and follow all instructions.
  • In an emergency, seconds matter, so being knowledgeable and prepared can make all the difference.
  • Knowing when to call and what to expect when you phone 9-1-1 can help reduce fear and feelings of helplessness in an emergency.

 

Help 9-1-1 help you

  • The more you know what to expect when you call 9-1-1, the faster 9-1-1 can get you the help you need.
  • If you dial 9-1-1 for a non-emergency matter, you are tying up resources that could be needed in a real emergency.
  • You can save a life! Follow all instructions the 9-1-1 call taker gives you, and don’t hang up until the call taker does.

 

Our Location

Baldwin County 9-1-1
911 Telecommunicator Cir
Robertsdale, AL 36567


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