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Please read all of the information below carefully

We are accepting applications for Full-Time and Part-Time Telecommunicator positions until all are filled. This current application period is to build a list of eligible applicants for our next scheduling of interviews of which a date has not been set.You must read the below sections and be sure you understand the requirements.

Upon receipt of your application you will be contacted within 2 business days by email to schedule your Criticall skills assessment. You will only be contacted by email to schedule this. It is imperative that all applicants provide a monitored email address and respond in a timely manner to all messages.

This link: Criticall Test Guide provides more information about the assessment. There is an assessment preparation guide available on this site along with practice assessments. You will be assessed on more categories than are covered in the practice assessments. The prep guide and the practice assessment will allow you to understand the process and how the assessment platform operates. You are strongly encouraged to review these materials before you take the assessment.

Upon successful completion of the Criticall Assessment you will be scheduled for an interview. Candidates who are selected for employment must have a negative result on pre-employment drug screening.

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Job Description
Working at Baldwin County 9-1-1
Online Application

Working at Baldwin County 9-1-1

Telecommunicators all work shift work. Our shifts are 6am-6pm, 6pm-6am, and 10am-10pm (Peak Shift). The 6-6 personnel rotate days and nights every 4 months. The 10-10 personnel remain on that same schedule. One of our shifts works Sun-Tue every week, the other shift works Wed-Fri every week and both rotate every other Saturday. Shift assignment is based on operational needs for full-time employees and we do not guarantee a particular shift assignment.

Applicants interested in part-time employment please read these part-time employee requirements:

Part-time employees are eligible for up to 30 hours of work time during the 7-day work week. Part-time employees are NOT eligible for the standard benefits package offered to full time employees such as paid time off, health insurance, holiday pay, etc; however, once the part-time employee works 20 hours in a week, they are enrolled in Alabama Employee State Retirement System and begin building retirement benefits. Additionally, part-time employees are first to be offered full-time positions as they become available.

Part-time employees generally cover leave time taken by full time employees which allows us to always maintain full staffing. Part-time employees are also eligible to work any of the standing open part time shifts (6am-6pm, and 10am-10pm) daily along with signing up for on call shifts (all paid at time and a half), and through our scheduling software can show their availability for work. We have also just begun to allow part time employees to work 8 hour shifts to better accommodate those who need shorter shifts. These shifts are 10am-6pm or 2pm-10pm.

Part time employees are required to attend training a minimum of 3 days in a 7-day work week during training. We have tried just 2 days and employees have not been successful. If you choose to submit your application, once you pass our background check you will then be sent a link to our online assessment platform. You can take this in the comfort of your home, or we have accommodations for you as it does require a laptop with speakers. More information will be sent to you if you return your application. Upon successful completion of the online assessment, we will move onto the interview portion of our process.

To summarize the requirements of the part time employee:

  • Commit to a minimum of 3 working days during a 7-day work week during training (we understand this is part time work and will be as flexible as possible)
  • Commit to working a minimum of 12 working hours during a 14 day pay cycle once training is completed and at least one weekend shift or one Peak Shift once every six weeks.


Our Location

Baldwin County 9-1-1
911 Telecommunicator Cir
Robertsdale, AL 36567

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